You can check the status of your order below by entering your "Order Number" (found at the top of your order receipt email) and "Last Name" below. Please note that it may take up to 48 hours from the time your order is placed before your order status is active. Your order status as well as any notes from us are located in the top left hand of the status page. Please contact us with any questions or problems. We update order statuses in the evenings.
Where do I find my order number?
Directly after placing your order online you would have received an automatic email with the subject Your Order From Maui K Inc/MauiKink.com Has Been Received! Directly below the words "Maui K Inc/MauiKink.com - Online Order" is an invoice number, order number and date. Please use the order number listed and last name in the billing section to check your order status above. If you have deleted this email or did not receive this email, please contact us for your order number. Please also check your spam/junk mail box in case emails from our company end up there. Phone orders will receive a similar email with an order number to be used after payment is processed.
What does my order status mean?
- Order Received: We've received your order and will send a confirmation email shortly, usually within 24-48 hours during normal business hours.
- Payment Processed: We've processed your Credit Card, Check or Money Order.
- Order Is Being Processed: Your order is being processed. Please note our processing times. We update most orders as they are being processed with a scheduled ship date a few days before shipping.
- Order Has Been Sent To Shipping: Your order is being readied and packaged to be shipped. Your order will ship within 24-48 hours.
- Order Has Been Shipped: Your order has been shipped and a tracking number/delivery confirmation number will be available on your order status within 24-48 hours of shipping or when we receive scan sheets back from our courier. Please check your order status in the late evening or next morning for tracking numbers if your order shows as shipped.
- Order Delay: There is a delay with your order (credit card declined, need more information, etc) Please check your email as we may be waiting for a response from you.
- Order Cancelled: Your order has been cancelled - generally due to non-payment or customer request.
Tracking a Shipped Order
Please note that the shipping companies update their tracking system usually every 24-48 hours, if not sooner. We drop our shipments off at a bulk mailing facility twice each shipping day (usually morning and late afternoon or late evening) where they are sorted by carrier and loaded into vehicles where they will head to processing centers to be processed and shipped to their destination. Express Mail packages are generally dropped off at the local UPS, FedEx and USPS by hand with some exceptions. USPS tracking will sometimes indicate "The USPS was electronically notified by the shipper to expect your package for mailing" or "Pre-shipment info sent to USPS" and will occasionally not update the tracking information until the package is delivered. This is because most major metropolitan areas will receive packages within only a few days of mailing and the package won't be scanned at any locations in between. Please be assured, if you've received a shipping confirmation, your package HAS been taken to our mailing facility and is in their hands. Depending on when we drop off packages, they will be sorted same or next day. USPS Priority Mail arrives within 3-5 business days to most US locations, 8-15 business days internationally and Express packages are shipped by air to arrive within 1-3 business days in the US and 5-8 business days internationally. We update order statuses with tracking information or delivery confirmation numbers at the end of each business day for packages shipped that day or when we receive scan sheets back from our courier. Please check your order status in the late evening or next morning for tracking numbers if your order shows as shipped.
Help! My order shows as "Shipped" but I don't see a tracking number.
Tracking numbers are added to orders within 24-48 hours of shipping, usually sooner. Some packages such as First Class Mail, Courier, etc may not have a tracking number at all. If after 48 hours your order still does not have a tracking number, please clear your browser cache and check again. Or try a different browser entirely. If your order still does not show a tracking number, then please contact us via email and we will manually enter it on your order status (look in the notes section) or email you a tracking number.