Thank you for ordering your bondage rope from MauiKink.com. Please review this page carefully prior to contacting us to place an order.
How do I place my order?
Take a look at our website, review our product descriptions and prices. You can check out using our shopping cart. Orders are normally processed from 10am - 6pm Central Standard Time (CST) Monday though Friday. All orders will receive a confirmation email outlining items that are ordered, costs/fees, when we will begin processing the order or when we will ship, shipping method, length of shipping time and an overview of our shipping policies. We strive to ship most items within 5-15 business days (Business days = Monday - Friday. We do not count weekends or holidays and holiday seasons do not apply) not including some custom pieces. Review our complete processing times below. If you need your order by a certain date or time, you may want to email us prior to ordering so that we can advise you on shipping methods.
Our emails are delivered through our own secure server so you can email us with your order information and we can process or feel free to contact us at 877-884-4837 between the hours of 10am-6pm CST Monday through Friday to place an order over the phone. It is important that if you do not reach us via phone to leave a voice mail so we can return your call.
Once payment has been received, you can check the status of your order anytime on our website. Standard processing times and shipping times apply to all orders.
What payment types do you accept?
Payment must be made in full prior to processing and shipping. We accept Mastercard, Visa, Discover and American Express. We will accept Personal/Business Checks, Money Orders or Wire Transfers for orders exceeding $200.00 USD but please note that there will be a 5-10 business day hold on your order while the check or money order clears our bank. Returned checks will be subject to a $35.00 USD returned check fee and subsequent orders will be processed with a credit card only. We do not offer credit terms. Payment Plans can be arranged. Your credit card is never charged unless authorized or until we have sent a confirmation. Our order system for credit cards uses an address verification service that requires the billing address you provide to be the same as the one on file for your credit or debit card. If these addresses do not match, your transaction may be declined.
Are all the items you have listed on your website "in stock"?
Prices and stock available are subject to change without notice. We do our very best to keep our website updated when an item is out stock so please refer to the website or email us prior to placing an order. A majority of items are made to order and so customers will be notified if there are any raw stock delays.
What are your turnaround or processing times?
Please note that a majority of our ropes are made to order or custom made. Our standard processing times apply to all retail orders and wholesale accounts. We process our ropes in small batches and try to keep a stock of all the raw materials and dyes available. Normal processing and conditioning takes between 3-15 business days from date of received/processed payment. (Business days = Monday - Friday. We do not count weekends or holidays and holiday seasons do not apply) *As of December 2014, Processed Hemp Rope (especially dyed rope!) orders can be expected to ship within 10-20 business days of received payment due to the intense and time consuming processing.* We do not begin processing orders until payment has been received or credit cards have been processed. Once the ropes are completely processed, we will ship within 24-48 hours. You will receive tracking information updated on your order status once shipped. You can check the status of your order on our Order Status page at any time. If you need your order by a specific date, please contact us prior to ordering or at the time of check out so we can guarantee shipment in time or recommend Express shipping options. If we are not aware of a deadline, orders are processed in the order in which they are received.
Bamboo, Silk, Violet Wand Conductive, Handspun and some Specialty Ropes are custom made for each order and standard turnaround time is 2 weeks (or between 7-14 business days, if not sooner) though processing can take up to 2.5 weeks (16-18 business days) for larger or custom orders or holiday seasons. Once the ropes are completely processed, we will ship within 24-48 hours.
Our unprocessed spools of hemp rope and other unprocessed ropes are shipped within 1-3 business days of received/processed payment (May - July we will be shipping once a week) and arrive within 2-4 days to most destinations in the US and within Canada and internationally between 7-21 days.
What are my shipping options?
We generally ship via USPS Priority Mail, USPS Express Mail or UPS for domestic orders. International orders can be shipped via USPS Priority Mail, Fedex or DHL Express. We ship with a variety of companies and strive to find the most cost effective and quickest shipping options for all of our customers. Based on our turnaround times and when you need your order by, we can advise you of the best shipping options and price quotes based on your location and order. If you have other questions in regards to shipping, please review our Shipping page. We now offer local pick up for customers in the greater Saint Louis area.
Do you accept returns? What if I need to cancel my order?
Yes, we will accept returns on a case by case basis and we will work with you if you need to cancel an order. Please review our Return Policies and Cancellation Policies for more information.