Thank you for your interest in working with MauiKink.com to provide your customers with quality bondage rope and accessories. Please review this page carefully prior to contacting us to set up an account.
To open a wholesale account with us, we need to have on file:
- Company/Business Name
- Contact Name
- Contact Email Address
- Website Address
- Billing Address
- Shipping Address
- Tax ID Number/Resale License Number
- Short description of your business
Wholesale accounts are available to legitimate businesses, companies and vendors that either have brick and mortar stores, sell online or vend at events. Allow us 2 business days to verify the above information and we will contact you with an account number and help you set up your first order.
What are your wholesale minimums?
US based wholesale customers must place an initial $175.00 USD order (not including any shipping fees or taxes) International customers must place an initial $200.00 USD order (not including any shipping fees) Once you have placed the initial minimum order, there are no minimums for subsequent orders. Wholesale customers that show consistent ordering are offered additional discounts.
What are your wholesale prices?
All products listed on our website include prices that are retail prices. Wholesale prices for each category are listed on our Wholesale Price List (password protected for wholesale customers only). We strive to keep the prices updated consistently but some prices can/will change due to stock availability, etc
How do I place my order?
Take a look at our website, review our product descriptions and prices. Please email us with the items you want to order and be sure to include:
- Type of Rope(s)
- Length (s)
- Amount of Rope
- End Finish(es)
as well as any other products. Once we have all the information, we will email an invoice outlining your order and to collect payment. Orders are normally processed from 10am - 6pm Central Standard Time (CST) Monday though Friday. All orders will receive a confirmation email outlining items that are ordered, costs/fees, when we will begin processing the order or when we will ship, shipping method, length of shipping time and an overview of our shipping policies. We strive to ship most items within 5-15 business days (Business days = Monday - Friday. We do not count weekends or holidays and holiday seasons do not apply) not including some custom pieces. If you need your order by a certain date or time, you may want to email us prior to ordering so that we can advise you on shipping methods.
Our emails are delivered through our own secure server so you can email us with your order information and we can process or feel free to contact us at 877-884-4837 between the hours of 10am-6pm CST Monday through Friday to place an order over the phone. Its important that if you do not reach us via phone to leave a voicemail so we can return your call.
Once payment has been received, you can check the status of your order anytime on our website. Standard processing times and shipping times apply to all orders.
What payment types do you accept?
Payment must be made in full prior to processing and shipping. We accept Mastercard, Visa, Discover and American Express. We will accept Personal/Business Checks, Money Orders or Wire Transfers for orders exceeding $350.00 USD but please note that there will be a 5-10 business day hold on your order while the check or money order clears our bank. Returned checks will be subject to a $35.00 USD returned check fee and subsequent orders will be processed with a credit card only. We do not offer credit terms. Payment Plans can be arranged. Your credit card is never charged unless authorized or until we have sent a confirmation. Our order system for credit cards uses an address verification service that requires the billing address you provide to be the same as the one on file for your credit or debit card. If these addresses do not match, your transaction may be declined.
Are all the items you have listed on your website "in stock"?
Prices and stock available are subject to change without notice. We do our very best to keep our website updated when an item is out stock so please refer to the website or email us prior to placing an order. A majority of items are made to order and so customers will be notified if there are any raw stock delays.
What are your turnaround or processing times?
Please note that a majority of our ropes are made to order or custom made. Our standard processing times apply to all retail orders and wholesale accounts. We process our ropes in small batches and try to keep a stock of all the raw materials and dyes available. Normal processing and conditioning takes between 3-15 business days from date of received/processed payment. (Business days = Monday - Friday. We do not count weekends or holidays and holiday seasons do not apply) We do not begin processing orders until payment has been received or credit cards have been processed. Once the ropes are completely processed, we will ship within 24-48 hours. You will receive tracking information updated on your order status once shipped. You can check the status of your order on our Order Status page at any time. If you need your rope by a specific date, please contact us so we can guarantee shipment in time or recommend Express shipping options.
Bamboo, Silk, Violet Wand Conductive, Handspun and some Specialty Ropes are custom made for each order and standard turnaround time is 2 weeks (or between 7-14 business days, if not sooner) though processing can take up to 2.5 weeks (16-18 business days) for larger or custom orders or holiday seasons. Once the ropes are completely processed, we will ship within 24-48 hours.
Our unprocessed spools of hemp rope and other unprocessed ropes are shipped within 1-3 business days of received/processed payment and arrive within 2-4 days to most destinations in the US and within Canada and internationally between 7-21 days.
What are my shipping options?
We generally ship via USPS Priority Mail, USPS Express Mail or UPS for domestic orders. International orders can be shipped via USPS Priority Mail, Fedex or DHL Express. We ship with a variety of companies and strive to find the most cost effective and quickest shipping options for all of our customers. Based on our turnaround times and when you need your order by, we can advise you of the best shipping options and price quotes based on your location and order. If you have other questions in regards to shipping, please review our Shipping page.
Can I choose my packaging options?
We can offer a few packaging options based on your needs. Plastic boxes with labeling and plastic bags are the most requested but are an extra nominal fee per item. Our standard packaging is with a hang tag that includes our business information and information on type of item. This is what we will ship you unless you request differently. If you need UPC/EAN bar codes for your store, please let us know at the time of your order as we already have official codes for each of our products. These will be placed on the packaging/tag in a sticker format. We can also advise you on tarif codes and information for customs declarations if shipping internationally.
Do you accept returns? What if I need to cancel my order?
Yes, we will accept returns on a case by case basis and we will work with you if you need to cancel an order. Please review our Return Policies and Cancellation Policies for more information.
- Orders are shipped from St. Louis or Las Vegas, USA Please keep this in mind during shipping and when contacting our company.
- We do not authorize our products to be sold in e-auctions such as Ebay, etc
- We mark a majority of our items with tags with our company name and logo along with descriptions of said item. All items MUST be sold with our tags on them. If our products are sold without the tags or under another company name, that is considered grounds for canceling your account and any pending orders you have with our company.
- We do not appreciate customers setting up wholesale accounts under their business name just to receive discounts for their own personal collections. We consider this cheating our company and consider this grounds for canceling your account and any pending orders with our company.
- We do, at any time, have the right to dissolve any wholesale or vending arrangement. Our terms may change at any time.
Should you have any questions, please contact us anytime. We will work with you and your business to fulfill you and your customers needs.